Owners
If your plans change
How to pause a listing, and what to do when a trip you have arranged no longer works.
If you offered the ride
Message our team on WhatsApp to pause the listing, and it leaves search. Ask us the same way to bring it back.
If your seats are full, tell us and we will mark the listing as full so riders stop asking. That is better than leaving it live and not replying.
If a rider has already contacted you, message them as soon as you know. They may have turned down another ride.
If you requested a seat
Message the owner. There is nothing to refund, because Pool never took a payment.
If they have stopped replying, the ride page shows other rides on the same route.