Help Centre

How can we help?

How to find a seat, how a request works, how owners publish a listing, and how to stay safe. We introduce people. We do not operate the trip.

Start

What Pool is, and is not

Pool is classifieds for empty car seats. We introduce owners and riders. We do not drive, price, or insure the trip.

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Start without an account

Search a route and request a seat with your name and WhatsApp number. There is no signup and no password.

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Riders

How search matches rides

Pick both locations from the suggestions, choose a day, and Pool matches on distance, time and weekday.

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Request a seat

Leave your name and WhatsApp number, then message the owner. They decide whether the seat is free.

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What a carpool seat should cost

How owners price a seat, the difference between per trip and per month, and how to compare listings fairly.

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Return trips and daily commutes

How recurring rides and return legs work, and why publishing the trip home doubles your chances.

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Owners

Publish empty seats

Add your route, schedule, car and seats. Every listing is reviewed before riders can see it.

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If a listing is not approved

The usual reasons a listing is rejected or paused, and how to publish one that passes review.

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If your plans change

How to pause a listing, and what to do when a trip you have arranged no longer works.

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Safety

What to agree before you travel

Settle the pickup point, price, timing and waiting rules on WhatsApp before the day of the trip.

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Staying safe when you share a ride

Practical checks before and during a shared ride, and what to do when something feels wrong.

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Routes

Carpooling in Lahore

How daily carpooling works across Lahore, the corridors that fill first, and what commuters agree.

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Carpooling between Lahore and Islamabad

How intercity seats are matched on the motorway route, and what to agree before a long trip.

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